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  2. Frequently Asked Questions

Frequently Asked Questions

  • Is the parking lot free?

    Available for free.
    There are 50 spaces for ordinary cars and buses and large buses can be parked.
    There is also a space for bikes and bicycContinue reading
  • Where can I park the motorcycle?

    There is a garage with a covered exclusive bike in the back of the parking lot.
    Depending on the size, you can park 5 to 7 motorbikes.
  • Is there a shuttle service between Matsumoto Station?

    A free shuttle bus between Matsumoto Station can be used with advance reservation.
    The terminal will be Matsumoto Station Alps Guchi.
    Pick-uContinue reading
  • Regarding check-in and check-out times

    Check in time is from 16 o'clock and check out time is 10 o'clock.
    For dinner, please check in by 19:00.
  • Is there a refrigerator in the room?

    I'm sorry.The refrigerator will be shared within the facility.
    Please use the refrigerator in front of the hearth end of the first floor.
  • Can I connect to the Internet?

    Free Wi-Fi is available in the whole building.
    Also, although it is charged, if you have a PC without a connection function you will rent a Continue reading
  • Is there an elevator in the facility?

    The elevator will be only the Kikyoukan and the Kobo-kan will be able to use the stairs.
    The room on the 1st floor can be prepared at Kobo-kContinue reading
  • I am leaving early in the morning, what time is breakfast?

    We are preparing for breakfast from 6:15 in the morning.

    You can enjoy more than 20 kinds of side dishes every day in Japanese style buffeContinue reading
  • Can you cope with allergies?

    I will correspond as much as possible.
    E-mail (mail@fukashiso.com) by reservation or the day before staying
    Alternatively, please contact thContinue reading
  • Is there bespoke dish?

    Matsumoto specialty Sanzoku-yaki, Azumi Nosan rainbow trout of kanroni, grilled Azumi Nosan char, Shinshu Beef steak, spare ribs, edamame, aContinue reading
  • Do you have a day trip plan?

    We have prepared a day trip plan to enjoy Shinshu trips casually.
    Also at meetings with important people. Have a good time while eating at Continue reading
  • Is it an elementary school student, can I change it to kids meal?

    Yes, it is possible to change to kids meal.
    Please reserve "Infant: meal / bedding available".
  • Is the bath hot spring?

    It is not a hot spring, but it uses activated water to heal your body.
    Active water, which removes old horny skin, is good for beauty and wContinue reading
  • Is there a fee for private baths?

    Private baths are available free of charge at any time of the day.
    No reservation required.There is no time limit for use.
    Please confirm thContinue reading
  • Can I use the bath for 24 hours?

    The bathing time of the public bath will be from 6 o'clock to 23 o'clock,
    Female bath and private bath are available 24 hours.
    Please use atContinue reading
  • Is there a convenience store near the hotel?

    It is 1 minute walk from the hotel.
  • Is it a convenient place for sightseeing?

    The location is about 15 minutes from Matsumoto Station, and it is in a convenient location to access each sightseeing spot in Nagano PrefecContinue reading
  • Is there a cancellation fee?

    From 7 days before the staying day, it will occur as follows.
    Please note.

    ·No contact without contact, Cancellation of the day ... 100% ofContinue reading
  • Can you stay with pets?

    Unfortunately, please refrain.

Reserve·Contact us

Please feel free to contact us if you have any questions.