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- Frequently Asked Questions
Please tell me the time of check-in and out.Check in time is from 16 o'clock and check out time is 10 o'clock.
Guests who would like to have dinner, please check in by 9 o'clock.
Is there a refrigerator in the room?I'm sorry.The refrigerator will be shared within the facility.
Please use the refrigerator in front of the hearth end of the first floor.
Is the parking lot free?Available for free.
There are 50 spaces for ordinary cars and buses and large buses can be parked.
The location is opposite the hotel diagon…Continue reading
Where can I park the motorcycle?There is a garage with a covered exclusive bike in the back of the parking lot.
Depending on the size, you can park 5 to 7 motorbikes.
Is there a shuttle service between Matsumoto Station?A free shuttle bus between Matsumoto Station can be used with advance reservation.
The terminal will be Matsumoto Station Alps Guchi.
Can I connect to the Internet?Free Wi-Fi is available in the whole building.
Also, although it is charged, if you have a PC without a connection function you will rent a …Continue reading
Is there an elevator in the facility?The elevator will be only the Kikyoukan and the Kobo-kan will be able to use the stairs.
The room on the 1st floor can be prepared at Kobo-k…Continue reading
I am leaving early in the morning, what time is breakfast?We are preparing for breakfast from 6:15 in the morning.
You can enjoy more than 20 kinds of side dishes every day in Japanese style buffe…Continue reading
Is there bespoke dish?Matsumoto Specialty Sanzoku-yaki, Sweet cooked rainbow trout, Salt-grilled fish, Shinshu Beef steak, Spareribs
We are preparing.
Can you cope with allergies?I will correspond as much as possible.
E-mail (email@example.com) by reservation or the day before staying
Alternatively, please contact th…Continue reading
Is it an elementary school student, can I change it to kids meal?Yes, it is possible to change to kids meal.
Please reserve "Infant: meal / bedding available".
Is the bath hot spring?Although it is not a hot spring, there is a large public bath, a female bath, and a free private bath.
We are using soft warm water that war…Continue reading
Is there a fee for private baths?Private baths are available free of charge at any time of the day.
No reservation required.There is no time limit for use.
Please confirm th…Continue reading
Can I use the bath for 24 hours?The bathing time of the public bath will be from 6 o'clock to 23 o'clock,
Female bath and private bath are available 24 hours.
Please use at…Continue reading
Is there a convenience store near the hotel?It is 1 minute walk from the hotel.
Is there a cancellation fee?From 7 days before the staying day, it will occur as follows.
·No contact without contact, Cancellation of the day ... 100% of…Continue reading
Can you stay with pets?Unfortunately, please refrain.
Please feel free to contact us if you have any questions.