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- Frequently Asked Questions
Is the parking lot free?Available for free.
There are 50 spaces for ordinary cars and buses and large buses can be parked.
There is also a space for bikes and bicyc…Continue reading
Where can I park the motorcycle?There is a garage with a covered exclusive bike in the back of the parking lot.
Depending on the size, you can park 5 to 7 motorbikes.
Is there a transfer between Matsumoto Station?You can use the free transfer bus to and from Matsumoto Station with advance reservation.
The platform will be Matsumoto Station Alps Guchi…Continue reading
Regarding check-in and check-out timesCheck in time is from 16 o'clock and check out time is 10 o'clock.
For dinner, please check in by 19:00.
Is there a refrigerator in the room?I'm sorry.The refrigerator will be shared within the facility.
Please use the refrigerator in front of the hearth end of the first floor.
Can I connect to the Internet?Free Wi-Fi is available in the whole building.
Also, although it is charged, if you have a PC without a connection function you will rent a …Continue reading
Is there an elevator in the facility?The elevator will be only the Kikyoukan and the Kobo-kan will be able to use the stairs.
The room on the 1st floor can be prepared at Kobo-k…Continue reading
I am leaving early in the morning, what time is breakfast?We are preparing for breakfast from 6:15 in the morning.
You can enjoy more than 20 kinds of side dishes every day in Japanese style buffe…Continue reading
Can you cope with allergies?I will correspond as much as possible.
E-mail at the time of reservation or the day before stay (firstname.lastname@example.org)
Alternatively, please c…Continue reading
Is there bespoke dish?Matsumoto specialty Sanzoku-yaki, Azumi Nosan rainbow trout of kanroni, grilled Char from Azumino, Sinshu Beef Steak, spare ribs, edamame, a…Continue reading
Do you have a day trip plan?We have prepared a day trip plan to enjoy Shinshu trips casually.
Also at meetings with important people. Have a good time while eating at …Continue reading
Is it an elementary school student, can I change it to kids meal?Yes, it is possible to change to kids meal.
Please reserve "Infant: meal / bedding available".
Is the bath hot spring?It is not a hot spring, but it uses activated water to heal your body.
Active water, which removes old horny skin, is good for beauty and w…Continue reading
Is there a fee for private baths?Private baths are available free of charge at any time of the day.
No reservation required.There is no time limit for use.
Please confirm th…Continue reading
Can I use the bath for 24 hours?The bathing time of the public bath will be from 6 o'clock to 23 o'clock,
Female bath and private bath are available 24 hours.
Please use at…Continue reading
Is there a convenience store near the hotel?It is 1 minute walk from the hotel.
Is it a convenient place for sightseeing?The location is about 15 minutes from Matsumoto Station, and it is in a convenient location to access each sightseeing spot in Nagano Prefec…Continue reading
Is there a cancellation fee?From 7 days before the staying day, it will occur as follows.
·No contact without contact, Cancellation of the day ... 100% of…Continue reading
Can you stay with pets?Unfortunately, please refrain.
Please feel free to contact us if you have any questions.